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Who Are We

We are HostDoc Hosting Limited. A registered trading company in the UK with trading address;

International House, Constance Street. London. E6 2DQ

Our website address is: https://hostdoc.co.uk. | https://hostdoc.cloud | https://hostdochosting.co.uk


Use of Information

We only use and process personal information for the purposes described in this GDPR Policy and our Privacy Policy. In addition to the latter, such purposes include:

  • Communicating with you
  • Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
  • Providing our services
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our network
  • Protecting our rights or property and thatof our users
  • Developing new services
  • As described in the respective terms of service of each of our services and in the Hostr Customer MasterAgreement

What personal data we collect and why we collect it

We collect visitor’s IP address and browser user agent string to help spam detection.


Where We Store Your Personal Data

1. The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”) regardless of where you choose to utilize our services.

2. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this GDPR policy.

3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.


How The Contract Is Formed Between Yourself And HostDoc

1. After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.

2. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.

3. The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.


Disclosure Of Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or
  • This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. We are required to furnish you with these details within 30 days of your request. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


How We Protect Your Data

As a digital data processor, all relevant security procedures and steps are taken to ensure the security of user’s data. Such security measures include offsite storage of clients personal data on a dedicated MYSQL database server located within the EU.

These servers are not accessable via public internet and only accessable via our VPN infrastructure.


Our Data Breach Procedure

Even with the most robust security measures in place, breaches can still occur and a mitigating procedure needs to be in place for such an event.

In the event of data breach, we will immediately shut down our whole infrastructure and networks to investigate the source of the breach.

To minimize downtime, servers shall be individually reinstated as soon as they are cleared of any potential breaches.

Our user data server will be backed up for further analysis of the breach and immediately destroyed. A snapshot from an earlier period shall be reinstalled pending the results of our investigation into the breach.