GDPR Policy

Who Are We

We are HostDoc Hosting Limited. A registered trading company in the UK with trading address;

International House, Constance Street. London. E6 2DQ

Our website address is: https://hostdoc.co.uk. | https://hostdoc.cloud | https://hostdoc.co.uk

What personal data we collect and why we collect it

We collect visitor’s IP address and browser user agent string to help spam detection.


Where We Store Your Personal Data

1. The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”) regardless of where you choose to utilize our services.

2. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this GDPR policy.

3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.


How The Contract Is Formed Between Yourself And HostDoc

1. After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.

2. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.

3. The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.


Disclosure Of Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in UK Companies Act 2006.

We may disclose your personal information to third parties:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or
    • This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. We are required to furnish you with these details within 30 days of your request. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


How We Protect Your Data

As a digital data processor, all relevant security procedures and steps are taken to ensure the security of user’s data. Such security measures include offsite storage of clients personal data on a dedicated MYSQL database server located within the EU.

These servers are not accessable via public internet and only accessable via our VPN infrastructure.


Our Data Breach Procedure

Even with the most robust security measures in place, breaches can still occur and a mitigating procedure needs to be in place for such an event.

In the event of data breach, we will immediately shut down our whole infrastructure and networks to investigate the source of the breach.

To minimize downtime, servers shall be individually reinstated as soon as they are cleared of any potential breaches.

Our user data server will be backed up for further analysis of the breach and immediately destroyed. A snapshot from an earlier period shall be reinstalled pending the results of our investigation into the breach.


Use of Information

We only use and process personal information for the purposes described in this GDPR Policy and our Privacy Policy. In addition to the latter, such purposes include:

  • Communicating with you
  • Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
  • Providing our services
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our network
  • Protecting our rights or property and thatof our users
  • Developing new services
  • As described in the respective terms of service of each of our services and in the Hostr Customer MasterAgreement

Acceptable Use Policy

To report junk email or abuse issues please email abuse@hostdoc.co.uk

This acceptable use policy governs your use of the services we provide (“Hosting Services”). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions. HostDoc may modify this Acceptable Use Policy at any time without notice.

You must not allow a third party to access or use the Hosting Services.

The Hosting Services are provided by HostDoc (“we”, “us” and “our”).


Who Are We

We are HostDoc Hosting Limited. A registered trading company in the UK with trading address;

International House, Constance Street. London. E6 2DQ

Our website address is: https://hostdoc.co.uk. | https://hostdoc.cloud | https://hostdoc.co.uk


Resource Usage

The Shared Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites.

The Shared Hosting Services allow you ‘unlimited’ server space for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of one (1) terabytes per calendar month.

Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.

In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:

use more than 10% of our platform’s processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations

run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd

run any type of web spider or indexer; including (but not limited to)

run any software that interfaces with an Internet Relay Chat network

run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers

participate in any file-sharing/peer-to-peer activities

run any gaming servers

run entries or other scheduled tasks other than by configuring them through our control panel

give away web space under a domain (including Resellers giving away free websites)

operate a proxy website or service

as a remote file host for other websites

operate self-hosted file sync or similar “cloud storage” based services including (but not limited to) OwnCloud, Pydio and Sparkleshare.

You must not use the Hosting Services as an offsite backup facility. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.

All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.

MySQL Databases are limited to 1024 megabytes in size, when they reach this size we will notify you.


Prohibited Uses

You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM – see below) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

Content Stantdards

These content standards apply to any and all material that you allow to be hosted through the Hosting Services and to any interactive services associated with it.

You must comply with the spirit of the following standards. The standards apply to each part of any Material as well as to its whole.

Material must:

    • Be accurate (where they state facts).
    • Be genuinely held (where they state opinions).
    • comply with applicable law in the UK and in any country from which they are posted

Material Must Not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote violence
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to decieve any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • give the impression that they emanate from us, if this is not the case
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

Zero Spam Policy

We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. We may terminate the account of any user who send out spam with or without notice.

Websites advertised as spam may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging or newsgroups. Any user account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

HostDoc reserves the right to require changes or disable as necessary any website, account, database or component that does not comply with our policy

HostDoc reserves the right to charge the holder of the account used to send any unsolicited email, a clean-up fee or any charges incurred for blacklist removal at our sole discretion


Suspension And Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use the Hosting Services.

Immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers.

Issue of a warning to you.

Issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.


How The Contract Is Formed Between Yourself And HostDoc

After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.

The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.

The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.


CHANGES TO OUR ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Term's Of Service (General)

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.


Term’s Agreement

This is an Agreement between You – Customer of our Hosting Services, and HostDoc Hostings Limited – HostDoc Hosting Limited is a UK company headquartered in London and Derby, UK.

As a Customer of our Services, you need to be aware that, when signing up for an account with HostDoc, you accept and agree to abide by our Web Hosting Terms of Service (this document). The Order Form completion of the Service represents the electronic signing of this document.

As a Customer of our Services, you understand and agree also that it is beyond the power of HostDoc to restrict any public access to the data that you position on our servers and guarantee the security of your files. In this respect, you accept that it is your obligation to protect all the information that you make available to the wide internet public through our web hosting network and assume all responsibility for unveiling online personal data that could be abused.


Service Agreement

These Web Hosting Terms of Service, together with our Acceptable Use Policy and the Domain Name Registration Agreement, constitute the whole act of convention between You – the Customer, and HostDoc Hosting Limited. HostDoc shall provide its Services to You under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to clarify all aspects, rules and provisions of the business relationship between You – the Customer, and HostDoc Hosting Limited. It is also intended to keep the integrity of this relationship and protect both parties from liability. This Service Agreement will be enforced, if/when necessary, in order to be guaranteed the speed, power, performance, and reliability of our services.

In the event that a court of competent jurisdiction declares any of the Agreement’s provisions invalid, unenforceable, or void, the remaining provisions will entirely preserve their validity. Customer’s side of the Agreement can be presented by any of the following parties: an individual over 18 years of age; a legal entity, such as a corporation, a limited liability company, etc. If a person represents the Customer, for some reason, he/or she must be legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement.

This agreement shall be interpreted in consistence with the laws of the United Kingdom and Wales and shall serve to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns.


Our Services

A web hosting service is a type of Internet service that offers individuals and organizations/companies the resources to host their own web sites and store information, images, video, and other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs offer also periodic backup and archiving.

HostDoc offers only web hosting services and data storage services. A web hosting service consists of the following:

  • Disk Space – We use a clustered storage technology. This means that the storage resources of a hosting plan purchased from us are not confined to a single server, but are distributed between multiple machines. This way optimal performance is guaranteed and higher server stability. It also ensures that you will be able to avail of all the storage quota that has been assigned to your particular account. Additional disk space is available as an upgrade option. Payment is accepted only in advance per month/year. Contact sales for more information.
  • Traffic – Each hosting plan includes prepaid monthly traffic in Megabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically.
  • Hosted Domains – HostDoc’s hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted.
  • Domain Registration/Transfer – available at regular or a discounted price (depending on the chosen TLD) with the purchasing of a web hosting account. Each account can host discounted domain names. Domain registrations are final and are not subject to refund.
  • E-mail accounts – different number of e-mail accounts are available for setup with each web hosting plan.
  • WMySQL/MariaDB Database(s) – MariaDB databases are included in all web hosting plans.
  • IP Address – HostDoc hosting offers resellers accounts paid dedicated IP addresses. Dedicated IP addresses can be purchased at any time as an upgrade to the reseller hosting service provided by HostDoc. Dedicated IP addresses are purchased for a period of at least one year and are non-transferable to other web hosting providers. Contact sales for more information.NB: Please note that according to IANA – the entity that coordinates the global pool of IPs, newly requested dedicated IP addresses must be used within 7 days of their allocation. So, if you request a dedicated IP address from your Control Panel and do not assign it to a host within 7 days of the allocation date, then the IP address will be taken back to the global pool of IPs. If so, you will need to re-request the IP address again.
  • SSH – In case your hosting account does not include SSH, please contact sales department for more information on how to obtain it.
  • ID Protection – This service ensures that your private contact information will not be visible in the domain’s WHOIS details. Optional for all hosting plans, but available only with certain TLDs, this is a free service.Detailed information about all features included in our web hosting packages is available on our web hosting plan pages.

UNLIMITED” USAGE POLICIES AND DEFINITIONS

The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by HostDoc, which is not set to a predefined limit value (for example – unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only – all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. HostDoc will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer’s hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, HostDoc reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers’ websites, website content, electronic mail, or termination of a customer’s account according to HostDoc’s sole and absolute discretion.


SERVICE PAYMENTS AND RECURRING CONTRACTS

When signing up for an account with HostDoc, the Customer agrees to pay for the period of one year (365 days)(unless otherwise stated) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system. In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.

HostDoc will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. HostDoc reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.

Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. HostDoc reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.

When you pay for a web hosting plan with a domain via credit card or PayPal, a 12-month recurring billing subscription will be created automatically for your convenience, for which you will get a notification from the payment processor. All automatic payments go through exactly 7 days before the due date so as to avoid any downtime to your websites if there is a problem with the credit card/PayPal account.

We’ll send you a reminder of the due payment at least 24 hours before the automatic charge takes place.

You can cancel the subscription at any time from your Clients Area Control Panel -> https://clientsarea.hostdoc.co.uk, or directly through PayPal – if it’s a PayPal account subscription.


Service Guarantee

HostDoc guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from: Server Hardware Breakdown;

User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, HostDoc is not responsible for the downtime);

Failure due to software that is not explicitly supported by HostDoc. If a hardware crash provoked by the customer consequently occurs, HostDoc is beyond the control and responsibility for the resulting downtime.


Account/Data Backup

Our backup service is provided as a courtesy to you and therefore, HostDoc will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 14 days. After this period, a backup cannot be restored.

General Backup: The default available backup disk storage space for each customer is 5 GB. User accounts with content over 5 GB cannot be (partially or entirely) backed up. Additional space for backup purposes is available . We provide backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased data backup quota amounts to 20 GB, we will back up your files as long as your account’s disk usage does not exceed the 20 GB quota limit. As soon as this 20 GB quota limit has been reached – the backup script will no longer back up any of your files.

Database Backup: Our database backup script WILL NOT back up databases, which contain more than 256 tables. Databases bigger than that take too much time and use too much of the server’s resources to be backed up.


30 Day Mony Back Guarantee

All our web hosting plans include a 30-day money back guarantee, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility.


Service Activation

For newly signed up clients – the services are activated immediately after purchase. The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be cancelled.

For existing customers – the services for existing customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.


Free Domain Name / IP Promotion

HostDoc occasionally runs promotions offering FREE domain names or IP addresses to customers signing up for a new web hosting account. This special offer is valid only with our PROMOTIONAL TLDs and for ONE promotional dedicated IP. However, in the case that the money-back guarantee option is used, the domain name must be paid for (price per year per domain name) and the IP address must also be paid for (3 month price plus set up fee). The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar or continue managing the domain from a domain control panel.

Domain Name Registration/Transfer – HostDoc offers for registration/transfer all TLDs (Top-Level Domains) displayed here. The TLDs can be purchased either together with a shared hosting account (at regular or PROMOTIONAL price) or separately as an upgrade from the Web Hosting Control Panel (all TLDs – at regular or PROMOTIONAL prices).


Service Expiration And Renewal

The hosting service is active for one year (365 days). After the expiration of that period, the account will be automatically suspended and will remain suspended until the Customer renews it by paying its annual subscription fee. In case that the Customer does not renew his/her hosting account, it will remain BLOCKED. The account data will be kept for two weeks, after that it will be permanently deleted.

E-mail notifications regarding each account’s expiration are dispatched twice – 14 days and 7 days prior to the expiration date of the account. In order to receive the notifications, the Customer must provide a valid e-mail address. HostDoc ensures that the e-mails are sent and takes no responsibility for e-mails that are not delivered due to problems with the recipient’s e-mail address.


Account Registration And Management

In consideration of their use of the Service, customers agree to: Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the customer provides any information that is untrue, inaccurate, not current or incomplete, or HostDoc has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, HostDoc has the right to suspend or terminate the customer’s account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.

When introducing any changes to their contact details, customers are obliged to notify HostDoc in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers’ Web Hosting Control Panel, not via e-mail. This requirement is also in force for HostDoc, i.e. customers will be always aware of any contact information changes that the company places within its website. This way, flawless communication between both sides is guaranteed.

Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify HostDoc about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. HostDoc cannot and will not be liable for any loss or damage of account information arising from Customer’s failure to comply with this provision.

If a hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, HostDoc will take the side of the person who paid for the account and shall not provide access to any other person, since – a hosting account owner is and will be considered to be the credit card /PayPal account holder.

If the hosting account owner deceased prior to the expiration of his/her account HostDoc will require death certificate or any other legal document that can provide an official evidence for that fact. Those who supply that information will be held legally responsible if the information is false or incorrect. Once such documents are obtained, HostDoc will be the sole arbiter in assessing whether the documents are authentic or not. A record of the obtained documents will be kept until the expiration of the hosting account.


Account Usage

CPU usage (or usage of the Central Processing Unit(s) of the web server the customer’s account is hosted on) – The CPU usage is subject to some regulations. Each hosting account can use up to 10% of the CPU power for no longer than 180 seconds at any given time, and/or the percentage given per 24 hours in the features configuration of the Customer’s plan. HostDoc’s web hosting plans include the following CPU quotas (per 24 hours).

WEB HOSTING PLAN NAME CPU LIMIT

Starter 10%

Basic 10%

E-Commerce 20%

Enterprise 40%

HostDoc strongly recommends that customers be very judicious when using the CPU power for their accounts. We reserve the right to block files or scripts that excessively use CPU. We may suspend also the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning. If we do block or suspend an account, then its owner will be notified of the situation and given an explanation, and/or offered to upgrade to a dedicated or a semi-dedicated web hosting solution

Emails – Users are not allowed to send more than 1500 emails per day/150 emails per hour per hosting account (each email can be sent to a maximum of 50 recipients, as each unique recipient will be counted as one message sent). Users are not allowed to send more than 1500 emails a day using a mailing list (or 1 email to 1500 subscribers, respectively). Each email account is entitled to 10 GB of storage space.

You can manage as many mailboxes as you need under one account as long as you do not interfere with the other users on the server.

If there are more than 3000 mailboxes in a given hosting account, its owner can cause high server load by just modifying a password or changing an alias.

This is why, if a particular mailbox simultaneously accommodates multiple emails and its owner often often executes changes like the ones mentioned above, then we’ll be forced to disable that account and ask the respective client to migrate to a more resource-rich type of a hosting environment where mailbox modification operations cannot lead to server performance issues.

File Quota – There is no file quota limit for any one of our web hosting packages. You are allowed to have an unlimited number of files in your hosting account.

Disk Space & Traffic – HostDoc offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer’s total monthly traffic usage. Upon request, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes – the Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.

MariaDB/MySQL usage – each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned customer account. You can make a maximum of 50 simultaneous connections to a MySQL database.


Unlimited Usage Policy And Definition

The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by HostDoc, which is not set to a predefined limit value (for example – unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only – all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. HostDoc will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer’s hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, HostDoc reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers’ websites, website content, electronic mail, or termination of a customer’s account according to HostDoc’s sole and absolute discretion.


Unlawful Or Prohibited Use

As a condition for customer use of HostDoc Services, You – the Customer, agree that you will not use HostDoc Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and/or our Acceptable Use Policy (AUP). HostDoc servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted.

Customers are solely responsible for the content of their messages. Using HostDoc Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited.

In this light, HostDoc expressly forbids any breach of local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. HostDoc servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene material, or any other material which is considered impermissible by the company’s Terms of Service (this document) and Acceptable Use Policy (AUP). Customers may not attempt to gain unauthorized access to any HostDoc Services, other accounts, computer systems or networks connected to any HostDoc Services, through hacking, password mining or other means. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by HostDoc Services.

HostDoc’s management will thoroughly scrutinize all received orders and decide, to their own discretion, which of them do not comply with the officially stated requirements for use of the company servers. HostDoc reserves the right to refuse service to unlawful parties. HostDoc reserves the right at all times to disclose any information, as HostDoc deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of HostDoc.


Cancellations And Refunds

HostDoc accounts are set up on a prepay basis. HostDoc customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account.

To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by HostDoc. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.

Late cancellations, as well as accounts cancelled by HostDoc. due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer’s credit/debit card and affect the Customer’s credit/debit card balance in accordance with the credit/debit card issuer’s terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer’s PayPal account and affect the Customer’s PayPal balance in accordance with the PayPal’s terms of service.


Non Refunable Services

Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all IP’s and 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain’s TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer’s web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account).


Chargebacks

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at HostDoc will be subject to full investigation.

When signing up for a web hosting account with HostDoc, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service (this document). Thus, HostDoc, as well as our authorized retailers will resort to these documents as an evidence for the Customer’s agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step the HostDoc team will take will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service (this document) and the Acceptable Use Policy of HostDoc will serve as proof of the Customer’s agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or HostDoc has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.


FORCE MAJEURE CIRCUMSTANCES

HostDoc CANNOT and WILL NOT be liable for any failure or delay in doing its professional duties resulting from circumstances beyond its physical control. Such circumstances may represent acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbances, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.


Service Discontinuance

HostDoc reserves the right to discontinue the delivering of the services and terminate this agreement for a certain period of time or indefinitely, with a prior notice. If the reason for this is Customer’s failure to observe these Web Hosting Terms of Service and/or our Acceptable Use Policy, no refund will be issued to the customer for the unused period of his/her annual subscription with HostDoc. If the Customer has not violated any part of these Web Hosting Terms of Service, the Acceptable Use Police and/or any other related documents (Customer agreements) mentioned hereby – the Customer will receive partial refund covering the period of his/her web hosting subscription with HostDoc that has not been used.


Complaints Procedure

HostDoc is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@hostdoc.co.uk, specifying the nature of the problem you are experiencing. Please, provide us with as much details as possible about your particular case. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:

  • HostDoc will confirm receipt of your complaint in writing, notifying you that the complaint will be addressed without delay. HostDoc reserves the right to refuse to investigate complaints which are apparently frivolous, abusive or offensive.
  • HostDoc customer care representative will review your situation, search for an appropriate solution and inform you of the timeframe within which a response should be expected.
  • If the HostDoc Customer Care representative is not able to resolve your case within the pre-announced period, your complaint will be escalated to a Customer Care manager.
  • If the HostDoc Customer Care manager also can’t provide you with an appropriate solution, then your complaint will be forwarded to the Company Director, who will further investigate the situation and ensure that all necessary measures have been taken. The Company Director will respond in writing within two working days, and reply with a solution within five working days.

Revisions

In order to improve its web hosting and customer care services, HostDoc reserves the right to revise these terms and conditions at any time without prior notice. Customers are encouraged therefore to review this document periodically.


Assignment

Customers do not have the right to assign this Agreement without the explicit permission of HostDoc. This Agreement shall be in force and effect to the total benefit of the Customer and HostDoc, and their successors and permitted assigns.


Termination

You agree that HostDoc, at its sole discretion, may terminate your password, account or use of the Service(or any part thereof), and remove and discard any Content within the Service if you violate this Agreement.

VPS Term's And Conditions

Terms Of Service

Clients will be held responsible for any and all actions performed by their account whether done by the account holder or by others. If server security is compromised, the account holder is responsible for all violations of these Terms of Service (so called herein) and HostDoc’s Acceptable Use Policy (.AUP.), including SPAM, and all disconnect and reconnect fees associated with violations. HostDoc does not harden or enable additional server security software outside of operating system defaults. The following terms constitute an agreement between yourself and HostDoc Hosting Ltd . These Terms of Service govern your use of the services provided by HostDoc. BY USING THE SERVICES YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF SERVICE, including that you agree to transact with us electronically, that you consent to the information practices disclosed in our AUP, and that you consent to resolve in any dispute that you may have with us under UK and Welsh laws including but not limited to our suppliers, or the Services. Please note that we offer the Services “AS IS” and without warranties. These Terms of Service govern your relationship with us and our suppliers. We may change these Terms of Service at any time, as we deem appropriate. If we make changes that we believe will have a material impact on your use of the Services, we will let you know by sending you an email if we have a current email address for you, and by noting on our website that these Terms of Service has been updated. If you disagree with the changes to these Terms of Service, discontinue your use of the Services. Your ongoing use of any Services after the changes take effect signifies your agreement to the new terms. We encourage you to review these Terms of Service regularly.


HostDoc’s Responsibilities

HostDoc agrees to furnish services, which are paid for in advance by the client, to the client, subject to complete compliance with the AUP and these Terms of Service. HostDoc reserves the right to refuse Services to any potential client and/or to deny renewal of Services to any existing client, at the sole discretion of HostDoc.


Changes To Terms Of Service And AUP.

HostDoc’s Terms of Service and AUP are both subject to change at any time and without notice at the sole discretion of HostDoc. A change in policy shall not be grounds for early contract termination or non-payment. Client recognises that the nature of the service supplied and the initial rates and charges have been communicated to the client. The client is aware that from time to time rates may change based on availability of hardware, overall market conditions or other factors. Clients will be notified of any increases in rates or charges prior to the billing renewal date on which such increases will take effect.


Non Payment/Service Interruption

Services interrupted for non-payment may be subject to a 10% late fee. Data stored on a client’s services will not be available to the client until re-connection is established or alternative arrangements are made to the sole satisfaction of HostDoc. Clients deactivated for non-payment or charge-back are subject to their data being destroyed ten (10) days from suspension/charge-back date. HostDoc is not responsible for data integrity, regardless of circumstance. HostDoc strongly recommends keeping up to date and off network backups to protect against data loss.


Refunds/Chargebacks.

Non of the Dedicated Server, VPS or Cloud Services rendered by HostDoc are eligible for a refund unless explicitly stated, in which case, the buyer shall be entitled to a refund within the first 7 days after service activation. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts. Any and all charge disputes must be reported directly to HostDoc within seven (7) days of the date which the charge originally occurred. If a charge which is deemed valid by HostDoc, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the client agrees to pay an ‘Administrative Fee’ of £200 in addition to original amount of funds which were reclaimed.


Suspension

In the event a service is suspended for non-payment, it will be subject to termination ten (10) days from the time of suspension. HostDoc assumes no liability for the integrity of the data stored on a suspended server.


Cancellations

HostDoc requires a ten (10) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via the clients area portal. A ten (10) day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date. If the notice of cancellation is not provided within ten (10) days, the server will still be canceled however a termination fee of £25 will be applied to the account and must be paid within 15 days to avoid full account suspension.


Fraud

In the event fraud is discovered the fraudulent account, and all related accounts, are subject to immediate suspension or termination at the sole discretion of HostDoc. All information available to HostDoc about the fraudulent account/service shall be submitted to both local authorities, as well any financial institutions involved. All fraudulent orders are investigated, and all fraudulent clients will be prosecuted to the fullest extent of the law, whether within the United Kingdom, or abroad.


Disclaimers of Liability; Indemnification

WE PROVIDE OUR SERVICES AS IS WITH ALL FAULTS AND AS AVAILABLE. WE AND OUR SUPPLIERS MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM IMPLIED WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE AND OUR SUPPLIERS DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE, ACCURATE OR MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. NO ORAL OR WRITTEN INFORMATION GIVEN BY A HOSTDOC HOSTING LTD REPRESENTATIVE SHALL CREATE A WARRANTY. You may have additional consumer rights under your local laws that this contract cannot change. You use the Services at your own risk. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US OR OUR SUPPLIERS IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OUR, OUR AFFILIATES’ AND OUR SUPPLIERS’ AGGREGATE AND CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID DURING THE PERIOD DURING WHICH SUCH CLAIMS AROSE. WE, OUR AFFILIATES, AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR AFFILIATES AND SUPPLIERS, SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. You agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, affiliated companies, and suppliers, from all liabilities, claims, and expenses, including attorneys’ fees, which arise from your use or misuse of the Services. We reserve the right to assume control of the defence of any third party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.


Support

HostDoc provides hardware support related to each direct client’s service functioning. HostDoc does not offer software support of any kind excluding managed services in our UK datacenter. HostDoc does not provide software support/troubleshooting for the software items chosen from the order form. HostDoc only ensures the correct default installation of any software item chosen from the order form, and in no way assumes liability for the configuration of any of the installed software. HostDoc is not responsible for any downtime associated with the incorrect configuration of operating system kernels or any software, whether installed by HostDoc or the client. HostDoc may provide enhanced software support (including kernel configuration) for an additional fee. Please contact sales or support for enhanced support pricing. Each client is eligible for one (1) complimentary operating system (.OS.) reload per billing cycle; each additional OS reload is £35 per reload. Installation of an unsupported OS is subject to the prior approval of HostDoc and a £35 fee (only in our US datacenters).


Abuse/Spam/Bulk Email Policy

HostDoc reserves the right to deny mail delivery from any servers hosted on our network if they are believed to be involved in SPAM or SPIM activities. This includes spam support services such as DNS or spamvertised web sites.

Our abuse department will locate abusive servers based on public blacklist monitors, abuse reporting from external networks, and other means. If our abuse department receives a report or otherwise becomes aware of abuse-related activities active on our network, we will identify the server the abuse was initially sent from (via IP and in some cases by domain) and create a ticket on behalf of the user who occupies the server with information regarding the abuse such as logs describing the abuse and an explanation of what abuse took place.

The following actions will be taken on a case-by-case basis:

-An abuse ticket serves as notification that our abuse department has received reports of abuse originating from the server. We require a client response to ALL abuse tickets within 24 hours of the ticket being opened. Typically no service will be suspended or filtered within the first 24 hours of an abuse ticket being opened. If a response is not received within 24 hours, or the server is determined to be abusive (or likely to be abusive in the case of spam blacklistings) after the ticket is opened, our abuse technicians may filter or disable ports or IPs assigned to the server temporarily to prevent further abuse until a response is received.

-If a response has not been received to an abuse ticket within 5 days of being opened, the server is eligible for suspension and may be completely disabled until we receive a response.

-Habitual neglect of abuse occurring on a client’s server may lead to service termination or longer-term port filters as some blacklistings can take several weeks to time out or be removed.

-HostDoc reserves the right to refuse services to any client whose account(s) have been fined or terminated for abuse-related activities. If an IP range or IP address has been blacklisted as a result of excessive abuse reports, HostDoc reserves the right to issue a fine of £200 and immediately terminate the service.

Compromised servers issued abuse notifications: If our abuse department suspects that abuse reports associated with a client’s server are a result of the server’s security being compromised, our abuse department will offer the following options:

-At the discretion of our abuse department, we will typically offer the ability to log in to the server and remedy the security compromise while leaving the abusive traffic filtered.

-Offer an Operating System reinstallation, setting the configuration back to the original state it was provisioned in.

-If Operating System reinstallation is not accepted as an option, HostDoc may offer to manually retrieve/repair the files on the server, at a fee to be assessed and paid prior to any work being done.

Habitual security compromises that result in abusive traffic being transmitted or received from the server may result in service termination.

If a client wishes to dispute any abuse reports, or any fine assessed in connection with abuse reports or blacklistings, the client must provide HostDoc with an explanation via our ticketing system within 10 days of the abuse ticket being opened.


Bandwidth Usage/Overages

Clients agree to pay any and all bandwidth overage charges accrued on their account from the previous billing cycle. Bandwidth overage charges are billed per gigabyte at a rate of £0.25 (twenty five pence) over the allotted bandwidth on the service. HostDoc reserves the right to suspend any account which does not pay bandwidth overage charges within 10 days. HostDoc is not responsible for spikes in bandwidth that are caused on a client’s service for any reason. Client assumes liability for all bandwidth to and from their services. If issued an expected to exceed bandwidth notification, clients are required to make payment arrangements within 24 hours of that notification to prevent possible service interruption until adequate arrangements are made. These arrangements may include being required to pro-actively upgrade bandwidth.


Payment Verification

Clients agree to submit to identity verification measures, designed for both the security of the client as well as the security of HostDoc. The identity verification measures may include the scanning and emailing of two forms of government issued identification to HostDoc, as well as a front and back copy of the credit card used for payment, as well as a copy of a utility bill with the billing address. In certain circumstances additional identity verification may be required, in addition to the previously listed forms.


Electronic Notifications

Your affirmative act of using the Services constitutes your electronic signature to these Terms of Service and your consent to enter into agreements with us electronically. You also agree that we may send to you in electronic form any privacy or other notices, disclosures, reports, documents, communications or other records regarding the Services. We can send you electronic Notices to the e-mail address that you provided to us during registration. The delivery of any Notice from us is effective when sent by us, regardless of whether you read the Notice when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive Notices electronically by canceling or discontinuing your use of the applicable Services. In order to receive Notices electronically, you must have a personal computer with a modem connected to a communications source (telephone, wireless or broadband), and a Windows-based or a Macintosh-based operating system with an Internet browser. You will need a printer attached to your personal computer to print any Notices. All contracts completed electronically will be deemed for all legal purposes to be in writing and legally enforceable as a signed writing.


Network Speeds

HostDoc offer’s network speeds of up to 1Gbps which is shared between all clients on a particular node. Different locations will have a maximum cap, however, in all locations, speeds are guaranteed to a minimum of 100Mbps.

United Kingdom – 500Mbps Burst – 1Gbps

Germany – 500Mbps Burst – 1Gbps

Finland – 1Gbps

Canada – 250Mbps Burst – 500Mbps

France – 250Mbps Burst – 500Mbps


Entire Agreement

This contract and any supplemental terms, policies, rules and guidelines posted on our website constitute the entire agreement between you and us and supersede all previous or contemporaneous written or oral agreements. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.


Choice of Law and Location for Resolving Disputes

You agree that the laws of UK and Wales govern this contract and any claim or dispute that you may have against us or our suppliers, without regard to the conflict of laws rules there-under, and that the United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. You further agree that any disputes or claims that you may have against us or our suppliers will be resolved exclusively by a court located in in the United Kingdom. PLEASE NOTE THAT BY AGREEING TO THESE TERMS OF USE, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN THE UNITED KINGDOM OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US RELATING TO OR ARISING OUT OF THE SERVICES, THE SERVICE OR THE AGREEMENT; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN THE UNITED KINGDOM FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.

Privacy Policy

This policy (together with any ancillary documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand how we will treat and regard your personal data.


Collection of Information

We collect various information when you register with Company, during your usage of our products and services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes, the page you request and other standard browser parameters.

When you use our services, we send one or more cookies – a small file containing a string of characters – to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner’s services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services. Our infrastructure consists of servers deployed at multiple datacenters that are owned and operated by us or our partners. All information collected within our services resides on this network of servers


Use of Information

We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

  • Communicating with you
  • Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
  • Providing our services
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our network
  • Protecting our rights or property and thatof our users
  • Developing new services
  • As described in the respective terms of service of each of our services.

No-Spam Policy

We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.


Choices for Personal Information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.


Information Sharing

We only share personal information with other companies or individuals in the following limited circumstances:

  • We have your consent
  • Sharing the information with our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
    (a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
    (b) enforce applicable Terms of Service, including investigation of potential violations thereof,
    (c) detect, prevent, or otherwise address fraud, security or technical issues, or
    (d) protect against harm to rights, property or safety, of our users, us or the public as required or permitted by law.
  • We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually.
  • As permitted and described in the respective terms of service of each of our services and in the Hostr Customer Master Agreement

Where we store your personal Data?

1. The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”).

2. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.


Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


Accessing and Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.


Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time.